It is natural for clients visiting the spa for the first time to have questions.
We have compiled a few of our most common questions here for your convenience.
Please call or email us with any questions you may have.
e. spadirector@vanilladayspa.com
p. 912.232.0040
We look forward to seeing you soon at Vanilla!
What should I wear to the spa?
Please feel free to wear whatever is comfortable to you. This
is your day! Generally, our guests dress in casual attire. If you
will be receiving a pedicure, we suggest you bring or wear
open-toed shoes such as flip-flops. We are happy to provide
complimentary disposable shoes for your convenience.
Am I expected to completely undress for my service?
Your massage therapist or skin care specialist will introduce
themselves to you, and then leave you in privacy for a few
moments so that you may remove your clothing, lie down on
the massage table, and cover yourself with a sheet. The sheet
will discreetly cover you during your spa service. If you feel
uncomfortable completely disrobing, you may feel free to
keep undergarments on. For your convenience, we offer the
use of our luxurious spa robes while transitioning from one
service to another.
I'd like several of my friends and I to have
manicures/pedicures done at the same time so that we can enjoy
the experience together…is this possible?
It is best to let the spa receptionist know this when you
call/email to make your appointment. We will do all we can to
honor your request, but please understand that due to
scheduling and space limitations, this is not always possible.
Again, making your request in advance will help us
accommodate you the best we can.
Does the spa offer artificial nails?
No. However, our nail technicians can still give
you a fantastic manicure!
I'd like to have waxing done. How long should my hair be?
It is best that the hair be 1/8 to ¼ inches long for optimum
results.
If I'd like to leave a gratuity for the staff member that
served me, how should I do this, and what is an acceptable amount?
Leaving a gratuity is not required. However, doing so lets
your staff member know that you truly enjoyed your service,
and appreciated their exceptional personal attention. It is
acceptable to give the gratuity directly to your staff member,
add it to your bill when you check out, or leave it with the
|receptionist to put in the staff member’s gratuity envelope.
Generally, guests will leave 15-20% of their service cost as
gratuity.
Are group rates available?
Yes. We often provide special discounts to groups. Please
contact the Spa Director for a quote for your event. Where
can I safely keep my valuables? It is best to leave your most
precious valuables at home. A locker is provided in the spa
for safekeeping of your items. It is necessary to remove
earrings and necklaces before your facial, body treatment or
massage. Please lock these articles in your locker, so that they
will not be forgotten. The spa is not responsible for missing
items.
How much notice do you require if I need to reschedule or cancel my appointment?
Cancellations must be received at least 4 hours prior to
appointment time or the full service fee will be charged.
Cancellations must be called in during business hours. Full day
packages require a 24 hour cancellation notice. Groups of 3
or more require a 48 hour notice.
What happens if I am late for my appointment?
While we recognize that emergencies
occur, please understand that late arrivals may require your
service to be shortened.
How far in advance should I book my appointment?
It’s always best to contact us as far in
advance as possible. If you would like to schedule a service
during Wednesday-Sunday, we suggest you call-in/email your
appointment at least 2 weeks in advance. To schedule a
service on a Monday or Tuesday, a few days notice will likely
be sufficient. Of course, don’t hesitate to try us last minute,
we will do all we can to accommodate you.
Do I need to arrive early for my appointment?
Yes, it is helpful to arrive about 15 minutes prior to your
appointment.
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